Frequently Asked Questions (FAQ)

BUYbit is a financial technology company that builds and hosts virtual gateways for fiat-to-fiat and for fiat-to-crypto payments. Our mission is to make payments more fair, and to make cryptocurrencies accessible to everyone.

We offer an all-in-one solution that seamlessly connects payment card acquirers, processors, banks, and cryptocurrency exchanges to streamline the purchase and sale of goods, and now cryptocurrencies.

Developers can host our embeddable BUYbit CryptoPay ATM within their application or request a completely customized version using our API.

Today we service hundreds of thousands of users globally across our network of partner exchanges, wallets, and decentralized applications. Expect more ways to pay, greater currency coverage, and a commitment to building a world-class product experience.

Thanks for taking the time to learn more about us!

BUYbit accepts most major credit cards, including Visa and Mastercard. We also accept some virtual, prepaid and debit cards.

Note, however, that some issuer banks have their own terms regarding where and when those cards can be used, and may decline the charge on their side. In the case of a decline, please contact your bank and notify them that you approve the transaction and try again.

While BUYbit should work on all modern desktop web browsers, certain browser settings may prevent the BUYbit widget from functioning correctly. In case you're having trouble using BUYbit, please follow the instructions for your browser below.


  • 1. Click on the dropdown menu button on the top right of your browser.
  • 2. In the dropdown menu, select Settings.
  • 3. Enter cookies in the search field on the top of the page.
  • 4. Click on Site Settings, under the Privacy and Security section.
  • 5. Click on Cookies under the Permissions section.
  • 6. Click on the Add button next to the Allow section.
  • 7. Copy and paste this link: (or the link that brought you here) into the text field and then click Add.
  • 8. Return to where you came from, refresh the page and you’re done!


  • 1. Click on the dropdown menu button on the top right of your browser.
  • 2. In the dropdown menu, select Preferences.
  • 3. On the left navigation menu, click on Privacy & Security.
  • 4. Scroll down to the Cookies and Site Data section, and click on Manage Permissions.
  • 5. Copy and paste this link: (or the link that brought you here) into the text field, click Allow then click Save Changes.
  • 6. Return to where you came from, refresh the page and you’re done!


  • 1. Click on Safari on the top left of your screen to see the dropdown menu.
  • 2. Click Preferences.
  • 3. Click on the Privacy tab, and uncheck both Prevent cross-site tracking and Block all cookies checkboxes.
  • 4. Return to where you came from, refresh the page and you’re done!


  • 1. Click on the Shield button on the right of your browser's address bar.
  • 2. Click on the toggle next to the label Shields UP for this site to turn it off. It should then say Shields DOWN for this site.
  • 3. Brave will automatically refresh the page and you're done!

KYC Rates

We support 160 countries worldwide with the only excluded countries (where BUYBit does not work) being those that are FATF-restricted or USA-sanctioned countries.

If you are 18 years or older and NOT a resident of any of these countries listed below, you can purchase cryptocurrencies using BUYbit.

List of countries
NOT supported:

• Albania
• Bahamas
• Bangladesh
• Barbados
• Bolivia
• Botswana
• Cambodia
• China
• Cuba
• Ecuador
• Ghana
• Iceland
• Iran
• Jamaica
• Mauritius
• Mongolia
• Myanmar
• Nicaragua
• North Korea
• Pakistan
• Panama
• South Sudan
• Sudan
• Syria
• Uganda
• Venezuela
• Yemen
• Zimbabwe

In the USA, our services cannot be used by residents of the following states or territories.

List of states/territories
NOT supported:

• Connecticut
• Hawaii
• Iowa
• Kansas
• Kentucky
• Mississippi
• Nebraska
• New Mexico
• New York
• Rhode Island
• West Virginia

• American Samoa
• Guam
• Northern Mariana Islands
• US Virgin Islands

Currently, customers in all the countries we support except the USA can purchase:

• Basic Attention Token (BAT)
• Binance Coin (BNB)
• Bitcoin (BTC)
• Bitcoin Cash (BCH)
• Cardano (ADA)
• Chiliz (CHZ)
• Civic (CVC)
• Cosmos (ATOM)
• Dai (DAI)
• Dash (DASH)
• Decentraland (MANA)
• Ethereum (ETH)
• Ethereum Classic (ETC)
• FunFair (FUN)
• Hedera Hashgraph (HBAR)
• HonestCoin (USDH)
• Kava (KAVA)
• Litecoin (LTC)
• Luna (LUNA)
• Nano (NANO)
• Ontology (ONT)
• Ontology Gas (ONG)
• Paxos Standard (PAX)
• Qtum (QTUM)
• Ravencoin (RVN)
• Spice (SPICE)
• Stellar (XLM)
• Terra SDT (SDT)
• Tether (USDT)
• Tezos (XTZ)
• TrueUSD (TUSD)
• USD Coin (USDC)
• VeChain (VET)
• Waves (WAVES)
• Zilliqa (ZIL)
• 0x (ZRX)

Customers in the USA can purchase:

• Bitcoin (BTC)
• Bitcoin Cash (BCH)
• Dai (DAI)
• Ethereum (ETH)
• Litecoin (LTC)
• Paxos Standard (PAX)
• Stellar (XLM)
• Tether (USDT)
• TrueUSD (TUSD)
• USD Coin (USDC)

Successful verification is needed to increase your cryptocurrency purchases limit. This article's purpose is to guide you through the verification process and explain common mistakes, thus saving you a lot of precious time.

KYC (Know Your Customer) regulations require us to learn more about our clients' identity before letting them use our services.

Proof of ID
To give you access to our services, we need to know your real name and surname. You can send us the following type of government-issued identification documents photographed:
International passport
National ID card (both sides)
Driving licence (both sides)
Other types of ID cannot be accepted.

Please note that our Compliance Officers have the right to request additional documents.

As a part of the identity verification stage, it is necessary to upload a selfie, a photo of you holding your ID document. It makes verification faster and easier because we can see that the purchaser is in fact you, and not someone pretending to be you. 😊

How long does verification take?
It usually takes BUYbit between two and thirty minutes to verify your identity.

Payments are processed immediately.

Why have I been charged before receiving my crypto?
When you first made the order, your bank reserved the amount requested; that amount was then put into what is called an authorization hold or pre-authorization state. This is done to ensure that the card owner has sufficient funds, while we verify your transaction.
In addition, transactions on the blockchain take time. Your transaction may have already been approved, however, your cryptocurrency is still transferring.

Can I cancel my transaction?
Due to the irreversible nature of cryptocurrency transactions and our instant payment process, it's not possible to cancel a transaction.

Can I edit my transaction?
Once a transaction has been made, it is not possible to edit any of the payment details. For example, it is not possible to change the cryptocurrency address once the payment has been submitted.

How can I check the status of my transaction?
Once you submit a transaction on one of our partner's platforms, we provide them the real-time status of your transaction as well as the blockchain transaction identifier linked to your transaction.

I can’t access my wallet. What do I do?
Unfortunately, we are unable to provide support for third-party services, such as a digital wallet.
We recommend contacting the support team of your digital wallet.

Can I get a refund?
Due to the irreversible nature of cryptocurrency transactions, we do not offer refunds.